We are able to exchange or provide a store credit if your merchandise is returned and received within 30 days from the date of purchase.
Please email us at firstname.lastname@example.org for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 30 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 30 days or final sale products.
Thegreenplayroom.com asks that merchandise be returned in its original condition meaning that the merchandise is unused and in original packaging and that you include a copy of the packing slip with your reason for return.
Items returned without a return authorization number, past 30 days, or not in original condition will be returned to customer at the customer's expense.
The following items are not returnable/exchangeable under any circumstances:
- Final Sale Items
- Items Beyond 30 days Ship To Time
- Personalized Items
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to thegreenplayroom.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All final sale merchandise is final sale, no returns or no exchanges.